Frequently Asked Questions

Q: Do you collect waste for Free?

A: No. We are a paid service.

Q: Do I need to pay for the waste collection?

A: Yes. In order to bring you seamless service we need to be able to cover our costs.

Q: Does this charge us for the bookings?

A: Yes. In order to bring you seamless service we need to be able to cover our costs.

Q: I would like to ask every when do you open slots for booking for pick-up of trash?

A: We will open new collection service schedules every Sunday or Monday.

Q: I would like to schedule a pick-up

A: You can book a waste collection through our apps by simply downloading our app from Google Play store or via web (https://trashpanda.web.app/).

Q: How much is your charge?

A: Our collection fee starts at 150 pesos. Addition charge will be added as your weight of recyclables for disposal increases. We base our charge through weight and not location.

Q: Can I donate my recyclables to your organization?

A: No, we do not accept any waste/trash donations. We are a paid service provider. We are a for-profit business.

Q: Do you have any drop-off point?

A: No, we do not have drop-off point. We collect your recyclable for recovery from your doorsteps and household unit.

Q: I am willing to drive to drop them off?

A: No, we do not have drop-off point. We collect your recyclable for recovery from your doorsteps and household unit

Q: How does your cashback system work?

A: We give back what clean and sorted recyclables you disposed. Recycling facilities buys these items to be reprocess again into new consumer products. Price of recyclables varies time-over-time.

Q: How can I claim my cashback?

A: Please notify us if you can claim your cashback. Before we do the transaction, we need the following info from you: what is your preferred option of cash out, option 1: through G-Cash cash out, or option 2: Bank deposit

Q: Why do not I see open slots for booking?

A: There are no new collection available, or the available slot has been taken by other customers. We case there are no more slots available, I suggest you wait our update every Sunday or Monday.

Q: Do you have minimum weight requirements?

A: We do not have any minimum weight requirements.

Q: What type of wastes do you accept?

A: We collect the following recoverable waste: (1) Paper-based items, (2) Plastics, (3) Metals, and (4) UBC ‘aka: beverage boxes’.

Q: Do you collect electronic waste or appliances?

A: At the moment, we do not collect any e-waste and appliance. Though we plan to claim these recoverable in the future

Q: Do you accept glass bottles?

A: At the moment, we do not collect any glass items. Though we plan to claim these recoverable in the future

Q: Do you accept Eco bricks?

A1: We will accept Eco bricks only if the contents are Type 7 (Multi-layered plastic or MLP) per bottle or Type 4 (LDPE plastics) per bottle. We do not accept Eco bricks with LDPE and MLP contents, dirty or contaminated by oil or semi-viscous content.

A2: We accept eco-bricks but with conditions. We highly discourage eco bricking because once recyclers acquire this item, they are very hard to process. If your eco-brick contains a mixture of type 7 (sachets) and type 4 (LDPE) plastics plus the plastics are unclean, then you make the work of processing this plastic more difficult.

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